{"id":1526,"date":"2014-09-12T19:15:19","date_gmt":"2014-09-12T16:15:19","guid":{"rendered":"http:\/\/saisa.eu\/blogs\/Guidance\/?p=1526"},"modified":"2014-09-12T19:16:03","modified_gmt":"2014-09-12T16:16:03","slug":"cloud-service-level-agreementstandardisation-guidelines-by-c-sig-europe","status":"publish","type":"post","link":"https:\/\/saisa.eu\/blogs\/Guidance\/?p=1526","title":{"rendered":"Cloud Service Level Agreement\nStandardisation Guidelines, by C-SIG (europe)"},"content":{"rendered":"<p>Interesting document &#8220;<a href=\"https:\/\/ec.europa.eu\/digital-agenda\/en\/news\/cloud-service-level-agreement-standardisation-guidelines\">Cloud SLA standardization guidelines<\/a>&#8221; is available at the Digital Agenda for Europe site. The work has been done by the C-SIG (Cloud Select Industry Group) subgroup, and they are contributing this as input for the new standard ISO\/IEC 19086.<\/p>\n<p>Looking the structure below, I think they have well captured different aspects to consider. Worth to have a look while waiting for the ISO and other national&amp;international standards&#8230;<\/p>\n<ul>\n<li>\n<div>Performance Service Level Objectives<\/div>\n<ul>\n<li>\n<div>Security Service Level Objectives<\/div>\n<\/li>\n<li>\n<div>Service Reliability<\/div>\n<\/li>\n<li>\n<div>Authentication &amp; Authorization<\/div>\n<\/li>\n<li>\n<div>Cryptography<\/div>\n<\/li>\n<li>\n<div>Security Incident management and reporting<\/div>\n<\/li>\n<li>\n<div>Logging and Monitoring<\/div>\n<\/li>\n<li>\n<div>Auditing and security verification<\/div>\n<\/li>\n<li>\n<div>Vulnerability Management<\/div>\n<\/li>\n<li>\n<div>Governance<\/div>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<div>Data Management Service Level Objectives<\/div>\n<ul>\n<li>\n<div>Data classification<\/div>\n<\/li>\n<li>\n<div>Cloud Service Customer Data Mirroring, Backup &amp; Restore<\/div>\n<\/li>\n<li>\n<div>Data Lifecycle<\/div>\n<\/li>\n<li>\n<div>Data Portability<\/div>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<div>Personal Data Protection Service Level Objectives<\/div>\n<ul>\n<li>\n<div>Codes of conduct, standards and certification mechanisms<\/div>\n<\/li>\n<li>\n<div>Purpose specification<\/div>\n<\/li>\n<li>\n<div>Data minimization<\/div>\n<\/li>\n<li>\n<div>Use, retention and disclosure limitation<\/div>\n<\/li>\n<li>\n<div>Openness, transparency and notice<\/div>\n<\/li>\n<li>\n<div>Accountability<\/div>\n<\/li>\n<li>\n<div>Geographical location of cloud service customer data<\/div>\n<\/li>\n<li>\n<div>Intervenability<\/div>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Interesting document &#8220;Cloud SLA standardization guidelines&#8221; is available at the Digital Agenda for Europe site. The work has been done by the C-SIG (Cloud Select Industry Group) subgroup, and they are contributing this as input for the new standard ISO\/IEC &hellip; <a href=\"https:\/\/saisa.eu\/blogs\/Guidance\/?p=1526\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[27,69,29,3,26],"tags":[],"_links":{"self":[{"href":"https:\/\/saisa.eu\/blogs\/Guidance\/index.php?rest_route=\/wp\/v2\/posts\/1526"}],"collection":[{"href":"https:\/\/saisa.eu\/blogs\/Guidance\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/saisa.eu\/blogs\/Guidance\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/saisa.eu\/blogs\/Guidance\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/saisa.eu\/blogs\/Guidance\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1526"}],"version-history":[{"count":1,"href":"https:\/\/saisa.eu\/blogs\/Guidance\/index.php?rest_route=\/wp\/v2\/posts\/1526\/revisions"}],"predecessor-version":[{"id":1527,"href":"https:\/\/saisa.eu\/blogs\/Guidance\/index.php?rest_route=\/wp\/v2\/posts\/1526\/revisions\/1527"}],"wp:attachment":[{"href":"https:\/\/saisa.eu\/blogs\/Guidance\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1526"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/saisa.eu\/blogs\/Guidance\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1526"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/saisa.eu\/blogs\/Guidance\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1526"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}