{"id":319,"date":"2011-10-14T19:38:53","date_gmt":"2011-10-14T16:38:53","guid":{"rendered":"http:\/\/saisa.eu\/blogs\/Guidance\/?p=319"},"modified":"2013-06-06T08:38:22","modified_gmt":"2013-06-06T05:38:22","slug":"itil-course-videos-by-charles-sturt-university","status":"publish","type":"post","link":"https:\/\/saisa.eu\/blogs\/Guidance\/?p=319","title":{"rendered":"ITIL course videos by Charles Sturt University"},"content":{"rendered":"<p>This is a great set of videos for learning <a href=\"http:\/\/en.wikipedia.org\/wiki\/Information_Technology_Infrastructure_Library\">ITIL<\/a> = Information Technology Infrastructure Library.<\/p>\n<ul>\n<li>\n<div>\n<a href=\"http:\/\/www.youtube.com\/watch?v=Qx1CJlSHA7c\">1<\/a>. CSU: ITIL v3 Introduction to the subject ITI597<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=PosflAOAiZ4\">2<\/a>. CSU: ITIL v3 The Concept of Good Practice<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=RU5Ksnh6p6A\">3<\/a>. CSU: ITIL v3 The Concept of a Service<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=DtZOooBsGRo\">4<\/a>. CSU: ITIL v3 The Concept of Service Management<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=6fszxIopHsY&amp;feature=related\">5<\/a>. CSU: ITIL v3 The Concept of Functions and Processes<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=wpbyhKX54Zc\">6<\/a>. CSU: ITIL v3 The Concept of a Process and its Characteristics<\/div>\n<\/li>\n<li>\n<div>\n<a href=\"http:\/\/www.youtube.com\/watch?v=LVanqENUXKQ\">7<\/a>. CSU: ITIL v3 The Service Lifecycle Model<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=QpdfZrVCVdg\">8<\/a>. CSU: ITIL v3 Service Strategy Goals and Objectives<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=MN5MgQhKAXI\">9<\/a>. CSU: ITIL v3 Service Design Goals and Objectives<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=1FCiCXZ0ivU\">10<\/a>. CSU: ITIL v3 Service Design Value<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=3pnK9VF4Ekc\">11<\/a>. CSU: ITIL v3 Service Transition Goals and Objectives<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=yZLgddlZ8jA\">12<\/a>. CSU: ITIL v3 Service Transition Value<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=zim1p4g-06o\">13<\/a>. CSU: ITIL v3 Service Operation Goals and Objectives<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=2Y5R4onibLQ\">14<\/a>. CSU: ITIL v3 Service Operation Value<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=QzPOTDs1BQI\">15<\/a>. CSU: ITIL v3 Continual Service Improvement Goals and Objectives<\/div>\n<\/li>\n<li>\n<div>\n<a href=\"http:\/\/www.youtube.com\/watch?v=HKlpHIA4nhQ\">16<\/a>. CSU: ITIL v3 Utility and Warranty<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=MOiP9FB4QPc\">17<\/a>. CSU: ITIL v3 Assets, Resources and Capabilities<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=_xXuhbcBUfY\">18<\/a>. CSU: ITIL v3 Service Portfolio<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=bfsHFPYU-QI\">19<\/a>. CSU: ITIL v3 Service Catalog<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=pSvbkp2zW4w\">20<\/a>. CSU: ITIL v3 IT Governance<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=Y13BGSObkPU&amp;feature=related\">21<\/a>. CSU: ITIL v3 Business Case<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=QRoH9tKg3ZQ&amp;feature=related\">22<\/a>. CSU: ITIL v3 Risk<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=CXRQ1kpxXn4\">23<\/a>. CSU: ITIL v3 Service Provider<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=OwBfy5mIU7c\">24<\/a>. CSU: ITIL v3 Supplier<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=mhy2VvIvBkQ\">25<\/a>. CSU: ITIL v3 Service Level Agreement (SLA)<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=-KTsV-Yut1M\">26<\/a>. CSU: ITIL v3 Operational Level Agreement (OLA)<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=JXbrNT0iVk8\">27<\/a>. CSU: ITIL v3 (Underpinning) Contract (UC)<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=C-zF6RURFgY\">28<\/a>. CSU: ITIL v3 Service Design Package (SDP)<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=NHCZG60A0JM\">29<\/a>. CSU: ITIL v3 Availability<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=dMATi0-iGRM\">30<\/a>. CSU: ITIL v3 Service Knowledge Management System (SKMS)<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=BCPpjCvUf7Y\">31<\/a>. CSU: ITIL v3 Configuration Item (CI)<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=0g0LvVTForo\">32<\/a>. CSU: ITIL v3 Configuration Management System (CMS)<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=8rMhBA2D4VU\">33<\/a>. CSU: ITIL v3 Definitive Media Library (DML)<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=P9Ytv72bC5o\">34<\/a>. CSU: ITIL v3 Service Change<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=_oFu-3dmzU8\">35<\/a>. CSU: ITIL v3 Change Types (Change Categories)<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=Xc86HkhFCbg\">36<\/a>. CSU: ITIL v3 Release Unit<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=Wqi3Vrlc8Rw\">37<\/a>. CSU: ITIL v3 The 7 R&#8217;s of Change Management<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=0kwm-SlOX1A\">38<\/a>. CSU: ITIL v3 Event<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=yAQVJIKD2yQ\">39<\/a>. CSU: ITIL v3 Alert<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=KHSo3CDVeJM&amp;feature=related\">40<\/a>. CSU: ITIL v3 Incident<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=NrVkNcS8xGs\">41<\/a>. CSU: ITIL v3 Impact, Urgency and Priority<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=_WBIun4sB74\">42<\/a>. CSU: ITIL v3 Service Request<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=Jfl7z3jqRNs&amp;feature=related\">43<\/a>. CSU: ITIL v3 Problem<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=oUCWD3Gqhh4\">44<\/a>. CSU: ITIL v3 Workaround<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=VBEOjTJSQ80\">45<\/a>. CSU: ITIL v3 Known Error<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=k0OI3RvaKuc\">46<\/a>. CSU: ITIL v3 Known Error Database (KEDB)<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=pN8AuF5iVNE\">47<\/a>. CSU: ITIL v3 Communication<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=RppFmg6WP_E\">48<\/a>. CSU: ITIL v3 Service Assets<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=hMngLrTFcis\">49<\/a>. CSU: ITIL v3 Release Policy<\/div>\n<\/li>\n<li>\n<div>\n<p><a href=\"http:\/\/www.youtube.com\/watch?v=GtrzySrFBZU\">50<\/a>. CSU: ITIL v3 Value Creation through Services<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=y7u3ayWWMMI\">51<\/a>. CSU: ITIL v3 The 4 Ps of IT Service Management<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=zBPkoswgNWk\">52<\/a>. CSU: ITIL v3 The 5 Service Design Aspects<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=Gd-yX8G9O6k\">53<\/a>. CSU: ITIL v3 Dr W Edwards Deming&#8217;s PDCA Cycle<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=OLneP5L-w6s\">54<\/a>. CSU: ITIL v3 Continual Service Improvement (CSI) Model<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=d4QXK06t3LY\">55<\/a>. CSU: ITIL v3 Role of Measurement as part of CSI<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=59-mOdFdXGI\">56<\/a>. CSU: ITIL v3 Role of Key Performance Indicators (KPIs) as part of CSI<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=YxxNvD-NP9A\">57<\/a>. CSU: ITIL v3 \u2013 Baselines<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=yigkYZZzKxw\">58<\/a>. CSU: ITIL v3 \u2013 Types of Metrics<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=dLiuzXHtqhE\">59<\/a>. CSU: ITIL v3 \u2013 Demand Management Objective<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=IJxdUDP8Mok\">60<\/a>. CSU: ITIL v3 \u2013 Demand Management Challenges<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=DklTe3JBLGA\">61<\/a>. CSU: ITIL v3 \u2013 Activity Based Demand Management<br \/>\n<a href=\"http:\/\/www.youtube.com\/watch?v=LAqvpsBkNPU\">62<\/a>. CSU: ITIL v3 \u2013 Patterns of Business Activity (PBA) and User Profiles (UP)<\/div>\n<\/li>\n<li>\n<div>\n<a href=\"http:\/\/www.youtube.com\/watch?v=6at5yvxu3EI\">63<\/a>. CSU: ITIL v3 \u2013 Financial Management Objective<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=37tqetET9jI&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Financial Management Business Case<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=FNkFAUFxQIs&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Financial Management Basic Concepts (ROI and VOI)<\/div>\n<\/li>\n<\/ul>\n<ul>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=ZOrrmuq-wPA&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Service Level Management Objective<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=0envxyjYbPM&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Service Level Management Basic Concepts<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=eSL2H6Ap4w4&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Service Level Management Activities<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=9bVJLBh12hQ&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Service Level Management Relationships<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=a5I2IpYMcqc&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Service Level Management Service Based SLA<\/div>\n<\/li>\n<\/ul>\n<ul>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=jGqZY3I-iyQ&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Multi-level Service Level Agreements<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=MyF2YG4VGwg&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Service Level Requirements (SLRs)<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=FsY7lZtfdiI\">XX<\/a>. CSU: ITIL v3 Service Level Agreement Monitoring (SLAM) Charts<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=Se7GShpsfLs\">XX<\/a> . CSU: ITIL v3 Service Review<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=3gLQuOQ2_F4&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Service Improvement Plan (SIP)<\/div>\n<\/li>\n<\/ul>\n<ul>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=oYpW1FQyJyk&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Service Catalogue Management Basic Concepts<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=_ovKeknf1_Y&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Service Catalogue Management Objectives<\/div>\n<\/li>\n<\/ul>\n<ul>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=zixaRbXnhPU&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Availability Management Basic Concepts<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=NHCZG60A0JM&amp;feature=related\">XX<\/a> . CSU: ITIL v3 Availability<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=EyAz-ddtGKE\">XX<\/a>. CSU: ITIL v3 Availability Management Key Terminology<\/div>\n<\/li>\n<\/ul>\n<ul>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=K-uc1-GuEM0\">XX<\/a>. CSU: ITIL v3 Information Security Management System (ISMS)<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=yFDzmtqtvXU&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Information Security Management Objectives<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=mD_yFKt2rLg&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Information Security Management Basic Concepts<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=w4dNOVEICwA&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Information Security Management Security Policy<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=gp7h9M_uL5I&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Information Security Management Security Framework<\/div>\n<\/li>\n<\/ul>\n<ul>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=03gsDUfElWI&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Supplier Management Objectives<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=KFpunFmRIfs&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Supplier Management Basic Concepts<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=z3Cuv1_z2KE&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Supplier Management Supplier and Contract Database (SCD)<\/div>\n<\/li>\n<\/ul>\n<ul>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=XVMzZg35H_0&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Capacity Management Objectives<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=snQDMfC_sFo&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Capacity Management Subprocesses<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=XIR0wBTqTXY&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Capacity Management Basic Concepts<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=oT8ZpfnZzJ0&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Capacity Management Capacity Plan<\/div>\n<\/li>\n<\/ul>\n<ul>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=qBwTZxFeArg&amp;feature=related\">XX<\/a>. CSU: ITIL v3 IT Service Continuity Management (ITSCM) Objectives<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=AA10-AMNR8M&amp;feature=related\">XX<\/a>. CSU: ITIL v3 IT Service Continuity Management (ITSCM) Basic Concepts<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=zo9PyNb7kzs&amp;feature=related\">XX<\/a>. CSU: ITIL v3 IT Service Continuity Management (ITSCM) Business Continuity Plans (BCPs)<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=YrrI5wO0bxE&amp;feature=related\">XX<\/a>. CSU: ITIL v3 IT Service Continuity Management (ITSCM) Business Continuity Management (BCM)<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=m-5_3Q-3Wsw\">XX<\/a>. CSU: ITIL v3 IT Service Continuity Management (ITSCM) Business Impact Analysis (BIA)<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=aGJKfWS1Gd8&amp;feature=related\">XX<\/a>. CSU: ITIL v3 IT Service Continuity Management (ITSCM) Risk Analysis<\/div>\n<\/li>\n<\/ul>\n<ul>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=QxvQk-Snsj0&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Change Management Objectives<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=-uXYe12m_y4&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Change Management Basic Concepts<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=kIa4mAi7Lqc&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Change Management Process Activities<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=O5wKXoQ3j0o&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Change Management Process Relationships<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=lZQpJAelYMY&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Change Management CAB and ECAB meetings<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=KqLdjdJ2ieA&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Change Management Models and Workflows<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=WTHxtMy-Uvo&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Change Management Types of Change Request<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=4W7OipUU2nw&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Change Management Standard Change<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=xjwphT-j2Yo&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Change Management Remediation (back-out)<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=HyPPKDdjMG4\">XX<\/a>. CSU: ITIL v3 Service Asset and Configuration Management Objectives<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=aX95qc6U_v8\">XX<\/a>. CSU: ITIL v3 Service Asset and Configuration Management Basic Concepts<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=NN3kyaXLe1U\">XX<\/a>. CSU: ITIL v3 Service Asset and Configuration Management Key Activities<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=beWAa0DdVEE&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Service Asset and Configuration Management Key Relationships<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=vfiXsBV9XJo\">XX<\/a>. CSU: ITIL v3 Service Asset and Configuration Management Configuration Model<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=AH__64X1j5g&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Service Asset and Configuration Management Configuration Item<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=Akbk9R02LNc&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Service Asset and Configuration Management Configuration Baseline<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=KmMT7T9eKZ4\">XX<\/a>. CSU: ITIL v3 Service Asset and Configuration Management Configuration Management System<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=su6xHY0vF2k\">XX<\/a>. CSU: ITIL v3 Service Asset and Configuration Management Definitive Media Library<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=ClpqivRbIVo\">XX<\/a>. CSU: ITIL v3 Release and Deployment Management Basic Concepts<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=YpU0ew8S0QA&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Release and Deployment Management Objectives<\/div>\n<\/li>\n<\/ul>\n<ul>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=O_BgJAHxCCY&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Knowledge Management SKMS<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=AN4JtHJS-g8&amp;feature=related\">XX<\/a>. XX. CSU: ITIL v3 Knowledge Management Basic Concepts<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=Upu6G2t_Whs&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Knowledge Management Objectives<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=xn-qnmpYSvs\">XX<\/a>. CSU: ITIL v3 Knowledge Management DIKW Structure<\/div>\n<\/li>\n<li>\n<div> <\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=ZtqHOO-LKJs&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Incident Management Objectives<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=SIZPgPJggT4&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Incident Management Basic Concepts<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=928GLy9aAI4&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Incident Management Key Activities<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=a3OouO1RjqM&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Incident Management Process Relationships<\/div>\n<p><\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=6tSyh-bhNIM&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Problem Management Activities<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=_UqO_GDl53U&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Problem Management Relationships<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=CPU-T0WfdN0&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Problem Management Objectives<\/div>\n<\/li>\n<li>\n<div> <\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=9SPCMo0CH_M&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Event Management Basic Concepts<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=wr5QTpU9QVw&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Event Management Objectives<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=Wtd24NmKzMk&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Request Fulfilment Basic Concepts<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=VglLabnuLfA&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Request Fulfilment Objectives<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=lYG_B9HTFBE&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Access Management Objectives<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=StPFa_s4FOo&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Access Management Basic Concepts<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=3wJmHVRf4WY&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Service Desk Role<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=6A7Ao8A114I&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Service Desk Objectives<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=qq5LwlOOYPs\">XX<\/a>. CSU: ITIL v3 Service Desk Organisational Structures<\/div>\n<\/li>\n<li>\n<div> <\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=JFPBs6vNsm0&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Technical Management Role<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=q0zX0x1DG5U&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Technical Management Objectives<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=MQIPDMp6zEA&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Technical Management Organisational Structures<\/div>\n<\/li>\n<li>\n<div> <\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=JmzVLOodpdA&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Application Management Role<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=ltPKHZJ3OVQ&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Application Management Organisational Structures<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=URokxuDKPGY&amp;feature=related\">XX<\/a>. CSU: ITIL v3 Application Management Objectives<\/div>\n<\/li>\n<li>\n<div> <\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=jbZuELFBVrk\">XX<\/a>. ITI597 Available as a Single Subject \ud83d\ude42<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=z1R66h0eCn4&amp;feature=related\">XX<\/a>. CSU: ITIL v3 IT Operations Management Objectives<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=dNg6LKfX46c&amp;feature=related\">XX<\/a>. CSU: ITIL v3 IT Operations Management Organisational Structures<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=pT_33AyIiao&amp;feature=related\">XX<\/a>. CSU: ITIL v3 IT Operations Management Role<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=dNg6LKfX46c\">XX<\/a>. CSU: ITIL v3 IT Operations Management Organisational Structures<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=z1R66h0eCn4\">XX<\/a>. CSU: ITIL v3 IT Operations Management Objectives<\/div>\n<p><\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=9zcyFenNtAU&amp;feature=related\">XX<\/a>. CSU: ITIL v3 The role of process owner<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=cUQmAmwgdi0&amp;feature=related\">XX<\/a>. CSU: ITIL v3 The role of service owner<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=azBJl0tB9Wg&amp;feature=related\">XX<\/a>. CSU: ITIL v3 The RACI \/ ARCI model \/ chart<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=yrcAts9unho\">XX<\/a> . CSU: ITIL v3 Service Automation<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.youtube.com\/watch?v=tqsSMn3sosM\">XX<\/a>. CSU: ITIL v3 The ITIL v3 Qualification Scheme<\/div>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>(For the first 63 videos there were a link, but it did not exist any more, therefore I added the rest videos on the list here)<\/p>\n<p>(One can get the list by going to IsleBeeBach own list of videos at <a href=\"http:\/\/www.youtube.com\/user\/IsleBeeBach#p\/u\">http:\/\/www.youtube.com\/user\/IsleBeeBach#p\/u<\/a> )<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This is a great set of videos for learning ITIL = Information Technology Infrastructure Library. 1. CSU: ITIL v3 Introduction to the subject ITI597 2. CSU: ITIL v3 The Concept of Good Practice 3. CSU: ITIL v3 The Concept of &hellip; <a href=\"https:\/\/saisa.eu\/blogs\/Guidance\/?p=319\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[69,45],"tags":[],"_links":{"self":[{"href":"https:\/\/saisa.eu\/blogs\/Guidance\/index.php?rest_route=\/wp\/v2\/posts\/319"}],"collection":[{"href":"https:\/\/saisa.eu\/blogs\/Guidance\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/saisa.eu\/blogs\/Guidance\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/saisa.eu\/blogs\/Guidance\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/saisa.eu\/blogs\/Guidance\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=319"}],"version-history":[{"count":3,"href":"https:\/\/saisa.eu\/blogs\/Guidance\/index.php?rest_route=\/wp\/v2\/posts\/319\/revisions"}],"predecessor-version":[{"id":1216,"href":"https:\/\/saisa.eu\/blogs\/Guidance\/index.php?rest_route=\/wp\/v2\/posts\/319\/revisions\/1216"}],"wp:attachment":[{"href":"https:\/\/saisa.eu\/blogs\/Guidance\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=319"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/saisa.eu\/blogs\/Guidance\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=319"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/saisa.eu\/blogs\/Guidance\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=319"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}